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Travelling Safely

Precautionary anti-Covid measures

Your safety is our priority

The winter season is upon us. To ensure a relaxing and safe holiday, all the hygiene and health regulations will be strictly respected by our staff, who will indicate the precautionary measures to follow during your stay.
On this page, we will provide you with information and related updates.

Latest Update

The Green Pass is mandatory to enter Italy. Vaccinated or recovered persons do not have to show a negative test result at entry, but it will be sufficient to show the Green Pass.

 

The COVID-19 Certification is automatically generated and made available free of charge in the following cases:

  • being vaccinated, a new certification is issued with each dose of vaccine. As of December 15, 2021, the validity of the COVID-19 Certificate from vaccination or recovery after a dose of vaccine will change from 12 months to 9 months.
  • be negative on a molecular swab within the past 72 hours or rapid antigen swab within the previous 48 hours;
  • be cured of COVID-19 within the previous six months.

Before entering Italy, you must complete  this digital registration form and bring proof of registration with you.

 

Check-in at the hotel: 


You must show your Certificate when checking into the hotel. Inside, the same Certificate  will be required for access to restaurants, pools, gyms, spas and locker rooms (mandatory for persons from 12 years and older). 

 


Access to restaurants, bars, events and ski slopes: 

  • As of December 06, 2021, the Super Green Pass will be mandatory for most activities. This is issued to people who have been vaccinated or have recovered, a negative swab is not sufficient.
  • The Super Green Pass will be required for access to shows, sporting events, indoor dining, parties and nightclubs, and public ceremonies.
  • For lifts in ski areas, regular EU Digital COVID Certificate is required in white and yellow zones. In orange zones, the Super Green Pass will also be required for ski areas.

 

To help you prepare for your holiday in the best possible way and in line with the current measures, you can find more information  under this link.

 

A Privileged Location
Masks
Minimum Distance
Maximum Number of People
Hygiene and Disinfection
Restaurant
Lounge Bar
Room
Sky Wellness and Sky Beauty
Payment with Cards
Swab testing areas
Ski and skipass 2021/2022
Covid-19 situation in foreign countries

Cancellation policies

Due to the current situation, we have also modified our cancellation policies to render them even more flexible.

  • Cancellation is free up to 7 days before arrival
  • In case of cancellation made from 6 to 2 days prior to arrival, 30% of the holiday cost will be charged.
  • In case of cancellation 1 day prior to the date of arrival, 80% of the holiday cost will be charged.
  • In case of no-show or early departure, 100% of the holiday cost will be charged.

 

If you wish to receive more information on the health and hygiene regulations in force or on the situation in Trentino, do not hesitate to contact us. We will try to answer all your questions.

 

Sincerely,
The Maturi family and the entire team